Employees at First Media value the supportive work environment with good camaraderie among colleagues and managers. The company's efforts in providing internet access across regions are seen as a positive contribution. Many are attracted by the earning potential through commissions and bonuses for meeting targets. The job also offers learning opportunities in areas like troubleshooting and understanding applications.
However, some challenges include dealing with difficult customers, particularly those with long-standing complaints. Navigating bureaucratic processes to obtain necessary permits from local authorities can be time-consuming. Achieving a good work-life balance is difficult due to long hours, being on call, and pressure to meet targets. There are also constraints on resources for procuring necessary equipment and materials.