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Profil Perusahaan
Sekilas tentang perusahaan
Situs web
Industri
Information & Communication Technology
Ukuran perusahaan
1.001-5.000 karyawan
Lokasi utama
MANDIRI INHEALTH TOWER (d/h RDTX Tower) lt. 7, Jl. Prof. DR. Satrio Jl. Mega Kuningan Barat
Spesialisasi
Business Process Outsourcing, Contact Center, Digital Marketing, Global E-Commerce, Analytics services
PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.
Misi perusahaan kami
Delivering comprehensive services to customer by ensuring operational excellence through people and technology
Penghargaan dan akreditasi
Platinum for The Best Contact Center Operations at ICCA 2024
Silver for The Best Employee Engagement at ICCA 2024
ISO/IEC 27001 ISMS Certified 2020
Transcosmos foto
Ulasan dan penilaian
4.2172 total penilaian
5
75
4
64
3
23
2
6
1
4
93%
86%
Ulasan terbaru
1.0
Call Centre Role
Nov 2024Yogyakarta YogyakartaLess than 1 year in the role, former employee
My worst working experience ever.
Hal yang baikThe colleagues are good and very friendly. Some staff like my team leader is doing his job well. The non-office staff like the Cleaners are very nice and great people to talk to.
The salary for Jogja is pretty nice.
TantanganManagement either Ops/HR (People Culture) is terrible. They don't know what they doing and even dare to blame the agents.
Near EoC, they promise to give full salary along with other benefits when actually they won't! They explain this when all of the agents are already kicked out.
Information relay is very slow like slower than a snail.
I ask one of the employee that used to work in their Semarang site but turns out they didn't have any issue like this.
Maybe it's just the YK site.
Poorly managed and not professional at all.
5.0
Front End Developer
Aug 2024Central Jakarta Jakarta1 to 2 years in the role, former employee
good for fresh graduate
Hal yang baikthe scope of work, good organization
Tantanganthe work environment is good, not challanging so far
1.0
Web Administrator
May 2024Central Jakarta Jakarta1 to 2 years in the role, former employee
Very horrible experiences.
Hal yang baikThe good thing is that the challenge of the work at this company is easy but monotonous. The company really appreciates your certificate of training, and the company gives you training and skill tests every six months (it was fun!). When you pass the test, you will be rewarded with a higher salary.
TantanganThe rules of work are confusing and weird, and the leader-up is very toxic. Basically, your work in this company depends on the workload of the customers. When you achieve or finish the work before the deadline, the leader does not like it. It was weird, right? You accomplished it before the deadline, but the leader-up did not like it. It's *before* not *late* from the deadlines.
You need to make zero mistakes in this company. I mean, what? Even robots make mistakes. When you miss one point, you will be badly judged by the leader.
The last one is that many works are missing calculations on workload. The work needs to be done in 2 hours, but in real time, it needs more than 4 hours. When we offer *free overtime* permission, the company rejects the permission. The leaders are blindfolded about this, and in the end, they judge us badly again.
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