Transcosmos
    (177 reviews)

    Company Profile

    Company overview

    Industry

    Facilities Management & Outsourced Services

    Specialities

    Business Process Outsourcing, Contact Center, Digital Marketing, Global E-Commerce, Analytics services

    Company size

    1,001-5,000

    Primary location

    MANDIRI INHEALTH TOWER (d/h RDTX Tower) lt. 7, Jl. Prof. DR. Satrio Jl. Mega Kuningan Barat
    PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.

    Jobs at Transcosmos

    Based on your search activity

    at PT Transcosmos Indonesia
    Semarang, Central Java
    OTA, Travel, Team Leader, Contact Center, CSAT
    OTA, Travel, Team Leader, Contact Center, CSAT
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    15h ago
    15h ago

    at PT Transcosmos Indonesia
    Yogyakarta, Yogyakarta Special Region
    customer experience yogyakarta ecommerce
    customer experience yogyakarta ecommerce
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    24d ago
    24d ago

    Our mission statement

    Delivering comprehensive services to customer by ensuring operational excellence through people and technology

    Awards and accreditations

    Platinum for The Best Contact Center Operations at ICCA 2024
    Platinum for The Best Contact Center Operations at ICCA 2024
    Silver for The Best Employee Engagement at ICCA 2024
    Silver for The Best Employee Engagement at ICCA 2024
    ISO/IEC 27001 ISMS Certified 2020
    ISO/IEC 27001 ISMS Certified 2020

    Gallery photos

    Reviews overview

    4.2177 ratings in total
    5
    79
    4
    64
    3
    24
    2
    6
    1
    4
    93%
    Rate salary as high or average
    86%
    Employees recommend this employer to friends

    What’s it like working at Transcosmos?

    AI summary of recent reviews

    Employees at Transcosmos appreciate the supportive and friendly work environment, where colleagues are helpful and create a family-like atmosphere. The work-life balance is generally good, with employees able to finish on time and rarely contacted outside working hours. Many note that the salary is competitive, above minimum wage, with transparent payment and shift allowances. The company provides opportunities to learn and develop skills, with colleagues willing to share knowledge, and employees appreciate the comfortable facilities including air-conditioned offices.

    However, there are some potential challenges, such as limited career progression with external recruitment sometimes prioritised over internal promotions and salary increases being difficult to achieve. Communication between management and employees could be improved, particularly regarding career development and policy clarity. The contract-based employment system means basic benefits with no end-of-year bonus or severance pay for contract employees. The shift work system can create challenges for work-life balance, especially for those commuting by public transport, and employees need to be prepared to adapt to frequent changes including new clients, projects, and evolving client requirements.

    Recent reviews

    5.0
    Human Resources Trainer
    May 2026
    South Jakarta Jakarta3 to 4 years in the role, current employee
    Working at this company has been a very valuable journey for my professional growth
    The good thingsThe environment, the supporting partners. What a nice place to grow
    The challengesPersonally, I think some systems are still being handled manually. there is still significant room for improvement in terms of system efficiency and operational modernization
    5.0
    Staff Head Office
    Apr 2026
    South Jakarta Jakarta7 to 8 years in the role, current employee
    Lingkungan kerja yang suportif dengan peluang pengembangan diri dan jenjang karier yang baik juga
    The good thingsLingkungan kerja yang support, jenjang karir yang baik, development diri yang baik
    The challengesKomunikasi atas pekerja, kedisiplinan bekerja
    5.0
    Senior Manager
    Apr 2026
    South Jakarta Jakarta9 to 10 years in the role, current employee
    Good working environment, supportive team, and plenty of learning opportunities. Recommended.
    The good thingsCompensation and Benefits match for the position and responsibility
    The challengesEvery years always have new clients, new lines of business, and new methods that make me learn something new
    Ratings for Transcosmos are shared as-is from employees in line with our community guidelines
    Find out more about working at Transcosmos. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
    This profile contains information from job postings, company websites, third-party databases and AI-generated content. Information may be incomplete or outdated. View our Company Profiles Terms.