Transcosmos
    (176 reviews)

    Company Profile

    Company overview

    Industry

    Facilities Management & Outsourced Services

    Specialities

    Business Process Outsourcing, Contact Center, Digital Marketing, Global E-Commerce, Analytics services

    Company size

    1,001-5,000

    Primary location

    MANDIRI INHEALTH TOWER (d/h RDTX Tower) lt. 7, Jl. Prof. DR. Satrio Jl. Mega Kuningan Barat
    PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.

    Jobs at Transcosmos

    Based on your search activity

    at PT Transcosmos Indonesia
    Yogyakarta, Yogyakarta Special Region
    customer experience yogyakarta ecommerce
    customer experience yogyakarta ecommerce
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    3d ago
    3d ago

    at PT Transcosmos Indonesia
    Surakarta, Central Java
    customer service digital e commerce
    customer service digital e commerce
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    23d ago
    23d ago

    Our mission statement

    Delivering comprehensive services to customer by ensuring operational excellence through people and technology

    Awards and accreditations

    Platinum for The Best Contact Center Operations at ICCA 2024
    Platinum for The Best Contact Center Operations at ICCA 2024
    Silver for The Best Employee Engagement at ICCA 2024
    Silver for The Best Employee Engagement at ICCA 2024
    ISO/IEC 27001 ISMS Certified 2020
    ISO/IEC 27001 ISMS Certified 2020

    Gallery photos

    Reviews overview

    4.2176 ratings in total
    5
    78
    4
    64
    3
    24
    2
    6
    1
    4
    93%
    Rate salary as high or average
    86%
    Employees recommend this employer to friends

    What’s it like working at Transcosmos?

    AI summary of recent reviews

    Employees at Transcosmos appreciate the supportive work environment with friendly colleagues and a family-like atmosphere. The work-life balance is generally good, with employees able to finish work on time and rarely being contacted outside working hours. The salary is competitive, particularly with shift allowances above the regional minimum wage, and overtime is compensated proportionally. Employees also value the opportunities to learn new skills, including foreign language practice and exposure to different projects and clients.

    However, there are some potential challenges, such as limited career advancement opportunities with external recruitment sometimes prioritised over internal promotions. Communication from management could be improved, particularly regarding career development information. The shift work system can affect work-life balance, especially for those using public transport. The contract-based employment system means limited benefits such as no third-party health insurance or year-end bonuses. Employees need to adapt to frequent changes in client requirements and new projects, and salary increases can be difficult to obtain without demonstrating additional skills.

    Recent reviews

    5.0
    Staff Head Office
    Apr 2026
    South Jakarta Jakarta7 to 8 years in the role, current employee
    Lingkungan kerja yang suportif dengan peluang pengembangan diri dan jenjang karier yang baik juga
    The good thingsLingkungan kerja yang support, jenjang karir yang baik, development diri yang baik
    The challengesKomunikasi atas pekerja, kedisiplinan bekerja
    5.0
    Senior Manager
    Apr 2026
    South Jakarta Jakarta9 to 10 years in the role, current employee
    Good working environment, supportive team, and plenty of learning opportunities. Recommended.
    The good thingsCompensation and Benefits match for the position and responsibility
    The challengesEvery years always have new clients, new lines of business, and new methods that make me learn something new
    5.0
    Social Media Executive
    Jan 2026
    South Jakarta Jakarta1 to 2 years in the role, current employee
    Tempat kerja yang dinamis dan penuh pembelajaran, dengan tantangan adaptasi antar project.
    The good thingstranscosmos memiliki lingkungan kerja yang supportive, teman-teman yang sangat membantu saya untuk berkembang dan juga banyak program aktifitas yang bisa saya nikmati seperti program Work Life Balance, Corporate Rotate Program dan lainnya.
    The challengesKarena banyak project, adaptasi di awal kadang cukup menantang. Komunikasi dan info soal pengembangan karier masih bisa ditingkatkan. Ke depannya, ini bakal bikin pengalaman kerja jadi lebih nyaman.
    Ratings for Transcosmos are shared as-is from employees in line with our community guidelines
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