Vads Indonesia
    (245 reviews)

    Company Profile

    Company overview

    Industry

    Telecommunications & Internet Service Providers

    Company size

    1,001-5,000

    Primary location

    Nariba Office Tower, Jl. Mampang Prpt. Raya No.39, RT.6/RW.1, Mampang Prpt., Kec. Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12790
    PT VADS Indonesia (PT VADS) started its operations in Indonesia on December 1, 2008 under the Investment Coordination Board permit No.1869/I/PMA/2008 dated 19 November 2008 and\n the Minister of Law and Human Rights decree No.AHU-0022197.AH.01.09 Tahun 2009 tanggal 30 April 2009 known as the Keputusan Menteri Hukum dan Hak Asasi Manusia RI.PT VADS shareholders are VADS Bhd and VADS Business Process, Sdn. Bhd, companies incorporated under the laws of Malaysia, domiciled at 15th Floor, Plaza VADS, No.1, Jalan Tun Mohd Fuad, Taman Tun Dr Ismail, 60000, Kuala Lumpur, Malaysia.PT VADS employs experienced and highly knowledgeable people who have high commitment to support PT VADS clients through effective and efficient management of the contact centers.PT VADS is consistently looking for ways to grow and focus on the growth of its clients through sustained performance and delivering satisfaction to the clients.

    Jobs at Vads Indonesia

    Based on your search activity

    at PT Vads Indonesia
    South Jakarta, Jakarta
    Technical Support Representative Contact Center Electronic
    Technical Support Representative Contact Center Electronic
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    7d ago
    7d ago

    at PT Vads Indonesia
    Surakarta, Central Java
    Jadi bagian dari perusahaan terkemuka, nikmati lingkungan kerja dinamis dengan peluang pengembangan karir di Surakarta.
    Jadi bagian dari perusahaan terkemuka, nikmati lingkungan kerja dinamis dengan peluang pengembangan karir di Surakarta.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    27d ago
    27d ago

    Our mission statement

    To deliver service excellence in a standardized, effective, efficient and courteous manner that brings satisfaction to our clients and their customer, partners, and employee.

    Reviews overview

    4.1245 ratings in total
    5
    87
    4
    107
    3
    43
    2
    5
    1
    3
    90%
    Rate salary as high or average
    87%
    Employees recommend this employer to friends

    What’s it like working at Vads Indonesia?

    AI summary of recent reviews

    Employees at Vads Indonesia appreciate the comfortable and supportive work environment, with complete facilities and a positive team atmosphere where colleagues help one another in a family-like setting. The company provides comprehensive training programmes for skill development and offers clear career progression opportunities for high performers. Salary payments are reliable and meet regional standards, whilst flexible work arrangements including shift options and work-from-home possibilities help employees manage their schedules effectively.

    However, there are some areas that present challenges. The workload can be demanding, with multiple tasks handled simultaneously and expectations to perform under pressure, particularly during busy periods. Some employees note that management systems and communication could be enhanced, with occasional delays in addressing employee concerns. Salary progression is primarily linked to government minimum wage adjustments rather than individual performance, and the project-based nature of work means employment may be tied to client contract renewals. Additionally, requesting leave or shift changes can sometimes be difficult, and some operational systems are still being refined, which may occasionally impact workflow.

    Recent reviews

    1.0
    Customer Service Support Agent
    Apr 2026
    Surakarta Central Java1 to 2 years in the role, former employee
    Pekerjaan menyenangkan namun tidak dengan penanganan untuk karyawan yang tidak melanjutkan kontrak
    The good thingsPekerjaannya cukup menyenangkan
    The challengesUntuk HRDNYA. Tolong apabila ada karyawan yang tidak dilanjutkan kontraknya agar segera dirubah status kepesertaannya BPJS JHTnya.!
    3.0
    Customer Engagement Champion
    Feb 2026
    Surakarta Central JavaLess than 1 year in the role, former employee
    bisa dicoba sendiri si, tapi kalo dari aku ini pekerjaan santai tapi hectic (di pikiran dan emosi)
    The good thingsfirst time sebagai CS di salah satu marketplace terbesar di indonesia, hectic parah dalam 2 hal: pekerjaan dan peraturan. untuk agent akan diplot 3 tab dalam 1 waktu (3 chat masuk sekaligus ketika online). untuk kerjaanya secara real time ya, dan ada rules sendiri dalam handling chat. untuk FG boleh banget dicoba karena proses rekrutmen tergolong cepat dan managemennya bagus jika dibandingkan dengan BPO lain di Solo/Surakarta. secara salary juga tergolong amann banget kok.
    The challengeskonsumen dan dari peraturan serta target
    4.0
    Customer Service - Client Company Shopee
    Aug 2025
    Surakarta Central Java1 to 2 years in the role, former employee
    All is good. Great resources to learn about customer service roles and beyond
    The good thingsA great team leader, supportive teammates, and a comfortable work environment. The salary matches the regional minimum wage and the assigned shifts
    The challengesIt’s not easy to take leave or exchange shifts
    Ratings for Vads Indonesia are shared as-is from employees in line with our community guidelines
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