Work smart, play hardThe good thingsThe warmth and welcoming atmosphere makes you forget that you are there for business purposes, as all employees are attentive and supporting. No boundaries between the high-level employees and the entry-level. In some company, such environment may bring unprofessional and irresponsible staff, while in Quantum it only brings the more positive results to the company and all staff are able to achieve— even surpass—the benchmark in regard to quality.
The challengesAs our clients are Australian based companies, our callers are mostly residing in Australia. We have to familiarize ourselves with Australian cultures and customs in which includes their unique accents and dialects for enabling us to give an excellent service in every call. Not all Australian citizens speak English as their first language, we deal with English speakers from other ethnics as well. Let me tell you; trying to figure out what the caller wants in Chinese or Indian accented English over the phone requires a lot of patience.