Company Profile

    Company overview

    Industry

    Advertising, Marketing & Communications Services

    Company size

    51-100

    Primary location

    Jalan Fatmawati No 27 B, North Cipete, Special Capital Region of Jakarta, Indonesia
    Who we are as a company is based on high level of commitment in all services, Quantum Group of Companies moves forward and cooperated closely with the business sector in providing facilities and access to a qualified network of electronic information for the users by all means.Our Products & Services:- SOPP- Quantum Contact Centre- Inbound Contact Centre Solutions- Outbound Contact Centre Solutions- Business Process and Integrated SolutionsWith having both International and Local Contact Centres running, it offers wider opportunities for every personnel within the company to expand and enhance their multi-skilling abilities.

    Gallery photos

    Reviews overview

    4.56 ratings in total
    5
    3
    4
    3
    3
    0
    2
    0
    1
    0
    100%
    Rate salary as high or average
    83%
    Employees recommend this employer to friends

    What’s it like working at Quantum Media Communications Indonesia?

    AI summary of recent reviews

    Employees at Quantum Media Communications Indonesia appreciate the welcoming and supportive atmosphere, fostering a sense of camaraderie among colleagues. The company provides a good work-life balance, allowing employees to maintain a healthy equilibrium between their professional and personal lives. Additionally, Quantum Media Communications Indonesia offers opportunities for growth and development, encouraging employees to improve their skills and advance their careers.

    However, there are some potential challenges, such as the need to understand Australian English accents and dialects due to the company's client base in Australia, requiring patience and adaptation. Working with clients in different time zones can be demanding, as employees need to adjust their schedules to accommodate the time differences. Furthermore, employees may encounter frustrated or angry customers, necessitating calmness, skill, and precision in handling such situations.

    Recent reviews

    4.0
    Call centre agent
    Jan 2022
    Jakarta7 to 8 years in the role, former employee
    Improve my listening skill
    The good thingsThis company was based in Melbourne and as my job was making inbound and outbound calls, I learned how to communicate with native speakers especially Australian who have unique accent and pronunctiation.
    The challengesTight schedule. Need two adjust time differences between two countries.
    4.0
    Customer care representative
    Nov 2021
    3 to 4 years in the role, former employee
    A Great Place for Bright Eyed Freshers until You Finally See Your Real Worth and Potentials
    The good thingsReally fresh graduate friendly, a good place to start your first ever job or a practice for working in an established company.
    The challengesUsing English on daily basis is already a challenge enough for those of you who aren't used to it, here you have to deal with australian native callers. They have unique accent. Also, during my time here, the management team needed a lot of work, honestly. Thanks to that kind of management quality, just the memory of working here triggers my anxieties. Thanks.
    5.0
    Contact Centre Agent
    Jan 2018
    1 to 2 years in the role, current employee
    Customer Service yang cakap di bidangnya
    The good thingsPengalaman menghadapi tama yang kesal, marah dan terburu-buru. Membutuhkan ketenangan, kecakapan, sigap, teliti dan tepat pada sasarannya sehingga tujuan akhir dapat tercapai. Tamu merasa puas dan perusahaan juga mendapatkan keuntungan karena karyawan berhasil mencapai targetnya.
    The challengesApabila saran dari kita sebagai Customer Service tidak ditanggapi oleh atasan maupun oleh Perusahaan, sehingga keluhan dari customer tidak dapat tercapai. Prosedural Perusahaan yang begitu rumit kadangkala cukup memakan waktu lama sehingga tujuan akhir tidak berhasil secara penuh.
    Ratings for Quantum Media Communications Indonesia are shared as-is from employees in line with our community guidelines
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