Employees at Koperasi Sehati Makmur Abadi appreciate the solid teamwork and monthly bonding activities organized by the company. They value the learning opportunities and open discussions during briefings, as well as the good management that provides avenues for career growth. The company has experienced rapid expansion, growing to 320 branches and 1,800 employees within a decade.
However, employees face challenges in engaging with clients, who may avoid or break promises during collection efforts and show little interest during canvassing. The economic conditions, particularly during the pandemic, have put pressure on operations. Some employees struggle to maintain a healthy work-life balance due to irregular branch operating hours. Additionally, the company's nationwide operations present logistical challenges, with tasks spanning across branches throughout Indonesia.