Employees at KOI Café Group appreciate the supportive environment and opportunities to learn about the food and beverage industry. They value the teamwork and collaboration required to support each other, and many describe the workplace as fun and enjoyable. However, some employees find the work demanding, with long shifts and the need to work quickly during busy periods. Learning the SOPs and beverage recipes can be challenging, particularly for new employees. There are also concerns about staffing levels, with some stores being understaffed, leading to increased workloads.