Erafone
Write a review
    Erafone
    (37 reviews)
    Write a review
    Write a review

    Company Profile

    Company overview

    Industry

    Online Media & eCommerce

    Company size

    101-1,000

    Primary location

    Jl. Achmad Yani No. 37A - B Makassar - Sulawesi Selatan
    PT. Erafone Artha Retailindo salah satu perusahaan ritel ponsel, tablet, operator dan aksesoris yang terbesar di Indonesia, berdiri pada tahun 2002 merupakan group dari PT. Erajaya Swasembada Tbk (Erajaya Group) yang merupakan retail resmi produk Nokia, Blackberry, Samsung, Apple, Sony, Motorola, LG, Dell, Huawei, HTC, Acer, Venera. Dengan visi dan misi “Best Handphone Online Store di Indonesia” dan berkomitmen berinovasi secara terus menerus untuk memenuhi kebutuhan telekomunikasi dengan didukung pemberian nilai tambah, kualitas dan layanan professional di ± 230 outlet dan 18 kantor cabang yang berada dilokasi strategis tersebar di kota besar di seluruh Indonesia.

    Reviews overview

    4.337 ratings in total
    5
    16
    4
    17
    3
    2
    2
    2
    1
    0
    84%
    Rate salary as high or average
    84%
    Employees recommend this employer to friends

    What’s it like working at Erafone?

    AI summary of recent reviews

    Employees at Erafone value the learning opportunities to gain knowledge about new products and technologies, as well as the collaborative team environment where colleagues support each other. Some note career growth from retail roles into training or leadership positions. The company also provides incentives and bonuses for sales staff.

    However, there are challenges such as long working hours with some unpaid overtime, high sales pressure including being asked to make personal purchases, and difficulties in dealing with customer complaints for frontline staff providing excellent service.

    Recent reviews

    2.0
    Head of Store
    Jun 2024
    Makassar South Sulawesi
    Pengalaman dan ilmu yang saya dapatkan berguna di dunia kerja.
    The good thingsBanyak ilmu yang saya dapatkan terutama mengenai IoT dan Smartphone. Saran saya manajemennya perlu diperbaiki. Lemburan sampai tutup toko tetapi tidak dibayar. Dan kadang ERO/Frontliner sampai disuruh beli provider jika tidak achieve agar leadernya bisa dapat reward sampai luar negeri.
    The challengesJam kerja tidak sesuai dengan kontrak. Dan masif terjadi ERO/Frontliner sampai leadernya disuruh nombok untuk menutupi minus yang tidak jelas penyebabnya.
    5.0
    Assistant manager
    Apr 2022
    5 to 6 years in the role, current employee
    Great Company for Developtment your Skill and Experiences
    The good thingsGood Ambience, work ambience enjoyed
    The challengesGood carrier if you are really know how to develop yours skill and experiences
    4.0
    Frontliner
    Jan 2022
    Bekerja di Erafone cuku menyenangkan karna lingkungan kerja yang nyaman, memiliki team kerja yang sangat kompak, mendapatkan pengalaman baru selama bekerja di Erafone,memiliki peluang karir kerja yang cukup bagus
    The good thingsDengan lingkungan kerja yang cukup baik,dapat bekerjasama bersama team dengan kompak
    The challengesTantangan yang saya temui selama bekerja di Erafone adalah saat menghadapi costumer memberikan pelayanan dengan sebaik mungkin menerima komplain dan harus mencari solusi dari masalah tersedia
    Ratings for Erafone are shared as-is from employees in line with our community guidelines
    See all reviews
    Other companies in this industry
    Wook Mobile CommerceTech In AsiaKrakatau Karya AbadiCatch GroupFameux
    View all
    Find out more about working at Erafone. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
    This profile contains information from job postings, company websites, third-party databases and AI-generated content. Information may be incomplete or outdated. View our Company Profiles Terms.