Employees at Smartfren Telecom appreciate the positive work environment, with a good team atmosphere and a sense of camaraderie. The company provides opportunities for learning and growth, allowing employees to gain new knowledge and skills. Additionally, the competitive compensation and benefits, including above-average salaries and incentives, are highlighted as positive aspects. Flexible working arrangements are also appreciated, allowing for a better work-life balance.
However, some employees find the workload and targets to be challenging, particularly in sales roles, where meeting unrealistic targets can be demanding. There are also concerns about management practices and communication, with instances of unclear job descriptions, changing priorities, and individual interests taking precedence. Furthermore, employees face challenges in maintaining customer satisfaction, especially when dealing with network or signal issues, which can be difficult to explain and resolve.