Employees at Ninja Van appreciate the supportive colleagues and family-like atmosphere, with many highlighting the strong sense of camaraderie and teamwork. Staff value the new experiences and learning opportunities in logistics and warehouse operations, as well as the flexible working hours that support work-life balance. The salary and commission structure is viewed as competitive, particularly for couriers, and there are good opportunities for career growth within the company.
However, there are some potential challenges, including pressure to meet targets and KPIs, with workload sometimes exceeding capacity during peak periods. Some staff, particularly freelance warehouse workers, experience long working hours beyond 10 hours daily without overtime compensation. Employees also mention operational difficulties such as traffic congestion, unclear delivery addresses, and managing riders. Additionally, coordination between divisions and clarity of standard operating procedures could be enhanced, and freelance staff note that benefits such as BPJS and allowances are not currently provided.