Employees at Insan Muda Berprestasi value the supportive nature of their colleagues and the opportunity to develop patience and assertiveness through teaching students. However, there are concerns about poor management practices, with a lack of clear instructions and unrealistic targets set without considering employee welfare. Additionally, the facilities at the tutoring centers are inadequate and in need of upgrading. The demanding work schedule also makes it challenging for employees to balance work and personal commitments, such as performing religious obligations.