Employees at Global Gemilang Express appreciate the emphasis on teamwork and the ability to work well together. The company provides guidance and training opportunities to foster personal growth in areas like time management, performance, discipline, and a goal-oriented mindset. The use of information technology systems helps bring customers closer to the company. The company is seen as a good place for fresh graduates to start their careers and fosters a positive environment through seminars and encouraging employees to think positively.
However, there are some potential challenges, such as a perceived lack of responsibility among certain colleagues and concerns about unfair treatment. As a start-up, establishing processes and making decisions can be challenging. Employees acknowledge that difficulties are inherent in any job. Some feel the working hours are too long without overtime pay. The competition in the industry makes it difficult to acquire customers initially. There are also concerns about slow response times between certain agents.