Employees appreciate the familial working environment at Cobra Dental Indonesia, where colleagues are humble, supportive, and willing to help newcomers feel comfortable. Staff members value the learning opportunities available across various areas including dental products, accounting, and administration. The CEO and Board of Directors are noted for being receptive to input and supportive of young professionals, whilst the company offers competitive compensation with attainable KPIs.
However, there are some areas that could be enhanced, such as the IT systems and software which can experience errors and slowness, with computers requiring upgrades. Marketing and sales staff have noted that weekend work is often required without overtime benefits, and annual leave is limited to 7 days. Some employees have mentioned that micro-management and communication flows don't always follow the organisational structure, with multiple SOPs occasionally causing confusion. Additionally, the large range of products requires significant study, particularly for those new to medical equipment, and bonus distribution when branches reach targets is primarily focused on sales and management roles.