As a customer service officer, I have a responsibility to provide solutions to every customer problem.The good thingsThe environment, co-workers, salary, and career path are very good. I also came home on time, for one year of work I always came home before sunset. Weekends can also be used for quality time with family at home. I almost never get a call from my boss to do work on the weekends, so the proportion of work and life feels balanced. Work is also flexible and tends to be easy to do as long as we want to learn and don't hesitate to ask our previous seniors.
The challengesMust have a high level of patience when dealing with hard-complaining customers, be able to control emotions well, and must be able to provide appropriate solutions to customer problems.