Quality Assurance Officer

Job Description:

1. Customer Requirements & Complaint Handling

• Handle customer information such as requirements, complaints, claims, technical matters, and customer audits.

• Investigate complaint/claim causes and coordinate corrective actions with related sections.

• Maintain close communication with customers, including customer visits when needed.

1. Quality Improvement & Trial Support

• Work with other sections to investigate issues and improve film quality.

• Coordinate and control product trials, including preparing requirements, conducting meetings, and reporting results.

1. Supplier and Material Quality Control

• Support supplier/vendor evaluations for raw and packaging materials based on QA standards.

• Monitor and handle materials in the field to ensure compliance with the QA system.

1. Nonconforming / Hold Product Control

• Monitor and assess hold product status to prevent incorrect delivery of nonconforming products.

1. Specification Management

• Review purchase specifications and assess implementation feasibility.

• Create, revise, and control internal film specifications based on customer and purchase requirements.

1. Reporting, Procedures, and Compliance

• Prepare and maintain procedures to support smooth operations.

• Report activity results, conditions, and progress to the Supervisor.

• Support ISO 9001 and ISO 14000 activities and apply corporate compliance in daily work.

1. Teamwork and Support

• Support the Supervisor in building a positive and disciplined work environment.

• Coordinate effectively with other sections to ensure smooth section operations.

• Perform other duties assigned by superiors within the required timeframe.
  

Job Requirements:

1. Education and Experience:

• Bachelor’s degree in Chemical Engineering, Chemical Science, Industrial Engineering, Polymer Science or any related field.

• Preferably from Manufacturing Company.

• Experience with SAP.

2. Technical Skills:

• Microsoft Office.

• Fluent in English, both written and verbal.

• Has knowledge of PET film properties and quality parameters.

• Has basic understanding of ISO 9001 quality systems

3. Soft Skills:

• Analytical thinking

• Attention to detail

• Good communication and coordination

• Good discipline, integrity, and have compliance mindset