Progress Advisor

Job Description

WonderMind is expanding our team and looking for an experienced Progress Advisor who is highly motivated and fits our culture. We are looking for a person who will be responsible for re-selling the courses and generating referrals by building long-term relationships with customers, timely communicating about students' study progress, resolving any emergency concerns or questions and ensuring that customers' needs are met.

Duties :
• Achieve the targets of retention, referral, and customer satisfaction
• Communicate among course teachers, parents, and kids to track the teaching quality and study results, update parents on students' progress, assigned homework and students’ performance in class, keep solid relationship with all customers
• Daily communicating with customers about their concerns and questions, Handling any possible complaints and suggestions from customers
• Consistently informing customers about all important information and changes
• Preparing and delivering parent-facing events following suggested framework
• Recording all the necessary group-, student- and parent- management operations using CRM system
• Other duties and responsibilities assigned by company when needed

Requirements :
• Having at least 2–3 years of experience in a similar role or field.
• Bachelor’s degree in Education or English related majors are preferred with Minimum GPA 3.2 on a 4.0 scale
• Love children and care about their growth
• Service mindset: treating each customer the way you want to be treated
• Good emotion and stress control
• Excellent self-learning ability
• Can-do attitude, emotional intelligence and passion
• Sales ability: delivering effective sales pitch & closing deals
• Excellent communication and problem-solving skills
• Good planning and organizing ability, flexible work and able to deal with uncertainties
• Good at emotion management
• Fluent in both written and oral English
• Working days & hours : Monday - Saturday | Monday - Friday : 09.00-18.00 | Saturday : 09.00-14.00
• Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Will be placed at WonderMind Pluit Village


Compensation and Benefits:

• A diverse and interesting corporate culture

• Clear promotion and salary adjustment paths, annual performance review

• Performance bonuses are very substantial, including the top prize, revenue award, and ranking award.

• One year after the contract expires, renewing the contract will have the opportunity to receive the company's stock options