A Note from CEOMy warmest regards to all business partners and employees.First of all, let us all show our gratitude to the all mighty for his blessings upon us and This Company - Express Group. It is beyond happiness for me that I can be with all of you for these 2 years.I would like to express my appreciation and gratitude to all shareholders and stakeholders. Yours trust and support throughout 2017 continues to motivate us to do our best. All of our efforts are to provide added value and optimum benefits to the shareholders and stakeholders. Last but not least, I would like to appreciate all of our employees and drivers for the contribution to ensure sustainable growth of Express Group. With strong cooperation and synergy of all parties, the Company will have a better growth and regain its position in the national land transportation industry.In the context of the industry where Group Express is conducting its business-transportation service industry-Express Group also faced tough challenges throughout 2017. The industry’s dynamics and rapid development of technology has formed a new economic model which was not imagined before.The presence of application based services put a pressure on Express Group’s performance. In 2017, the competition reached a new level as the Company competed with not only companies which offer similar services, but also application-based companies with all the conveniences that they offered.The app-based transportation service or online taxi service has transformed the way customer order a taxi: From hailing a taxi on the road and ordering by phone to using application or ordering over internet. Online taxi service also aggressively promoted their services to grab more customers. The lack of regulation from the government has led the online taxi operators to charge the fee independently.The impact of the highly stiff competition between conventional taxi and online taxi operators was the drop in the utilization and productivity of the fleets.Express Group realized the need to adapt, adjust with the changes. One of the changes that has been taken was the total transformation to strengthen is management’s structure.With with Solid teamwork, contribution, support and commitment from all employees and business partners, I am highly optimistic that Express Group will maintain its growth and keep its excellent existence as a Major Transportation company in Indonesia.Cultures and Values‘To Build Modern Taxi Transportation Business.’Modern taxi means a transportation service that unify customer needs and ‘exceed their expectation’. Therefore, EXPRESS GROUPS try to formulate this value into the developed corporate culture. The service values that must be applied by our front liner (drivers, call center staffs, dispatcher/shelter officers) are as follows01.Demonstrating Integrity02. Striving for Service and Operational Excellence03. Caring and Respect to Others04. Competence and Innovative
A Note from CEOMy warmest regards to all business partners and employees.First of all, let us all show our gratitude to the all mighty for his blessings upon us and This Company - Express Group. It is beyond happiness for me that I can be with all of you for these 2 years.I would like to express my appreciation and gratitude to all shareholders and stakeholders. Yours trust and support throughout 2017 continues to motivate us to do our best. All of our efforts are to provide added value and optimum benefits to the shareholders and stakeholders. Last but not least, I would like to appreciate all of our employees and drivers for the contribution to ensure sustainable growth of Express Group. With strong cooperation and synergy of all parties, the Company will have a better growth and regain its position in the national land transportation industry.In the context of the industry where Group Express is conducting its business-transportation service industry-Express Group also faced tough challenges throughout 2017. The industry’s dynamics and rapid development of technology has formed a new economic model which was not imagined before.The presence of application based services put a pressure on Express Group’s performance. In 2017, the competition reached a new level as the Company competed with not only companies which offer similar services, but also application-based companies with all the conveniences that they offered.The app-based transportation service or online taxi service has transformed the way customer order a taxi: From hailing a taxi on the road and ordering by phone to using application or ordering over internet. Online taxi service also aggressively promoted their services to grab more customers. The lack of regulation from the government has led the online taxi operators to charge the fee independently.The impact of the highly stiff competition between conventional taxi and online taxi operators was the drop in the utilization and productivity of the fleets.Express Group realized the need to adapt, adjust with the changes. One of the changes that has been taken was the total transformation to strengthen is management’s structure.With with Solid teamwork, contribution, support and commitment from all employees and business partners, I am highly optimistic that Express Group will maintain its growth and keep its excellent existence as a Major Transportation company in Indonesia.Cultures and Values‘To Build Modern Taxi Transportation Business.’Modern taxi means a transportation service that unify customer needs and ‘exceed their expectation’. Therefore, EXPRESS GROUPS try to formulate this value into the developed corporate culture. The service values that must be applied by our front liner (drivers, call center staffs, dispatcher/shelter officers) are as follows01.Demonstrating Integrity02. Striving for Service and Operational Excellence03. Caring and Respect to Others04. Competence and Innovative
A Note from CEOMy warmest regards to all business partners and employees.First of all, let us all show our gratitude to the all mighty for his blessings upon us and This Company - Express Group. It is beyond happiness for me that I can be with all of you for these 2 years.I would like to express my appreciation and gratitude to all shareholders and stakeholders. Yours trust and support throughout 2017 continues to motivate us to do our best. All of our efforts are to provide added value and optimum benefits to the shareholders and stakeholders. Last but not least, I would like to appreciate all of our employees and drivers for the contribution to ensure sustainable growth of Express Group. With strong cooperation and synergy of all parties, the Company will have a better growth and regain its position in the national land transportation industry.In the context of the industry where Group Express is conducting its business-transportation service industry-Express Group also faced tough challenges throughout 2017. The industry’s dynamics and rapid development of technology has formed a new economic model which was not imagined before.The presence of application based services put a pressure on Express Group’s performance. In 2017, the competition reached a new level as the Company competed with not only companies which offer similar services, but also application-based companies with all the conveniences that they offered.The app-based transportation service or online taxi service has transformed the way customer order a taxi: From hailing a taxi on the road and ordering by phone to using application or ordering over internet. Online taxi service also aggressively promoted their services to grab more customers. The lack of regulation from the government has led the online taxi operators to charge the fee independently.The impact of the highly stiff competition between conventional taxi and online taxi operators was the drop in the utilization and productivity of the fleets.Express Group realized the need to adapt, adjust with the changes. One of the changes that has been taken was the total transformation to strengthen is management’s structure.With with Solid teamwork, contribution, support and commitment from all employees and business partners, I am highly optimistic that Express Group will maintain its growth and keep its excellent existence as a Major Transportation company in Indonesia.Cultures and Values‘To Build Modern Taxi Transportation Business.’Modern taxi means a transportation service that unify customer needs and ‘exceed their expectation’. Therefore, EXPRESS GROUPS try to formulate this value into the developed corporate culture. The service values that must be applied by our front liner (drivers, call center staffs, dispatcher/shelter officers) are as follows01.Demonstrating Integrity02. Striving for Service and Operational Excellence03. Caring and Respect to Others04. Competence and Innovative