I dedicated 6 loyal years to TP Malaysia Penang, working hard because I valued the job despite many challenges I faced. But over time, toxic leadership, favoritism, gossip, and rac*sm from clients, colleagues, and even managers turned what could have been a fulfilling career into a damaging experience. Effort and loyalty meant nothing unless you were loud, flattering, or part of certain circles. I voluntarily floated for 3 months without pay seeking a fair chance because I can't stand with the last treatment, but HR and management took no meaningful action. Even called 'not capable of adjustment' after prior 5 years adjustment. They gave me job after close to my end of contract, which is far from my skills, I appreciate the few genuine, hardworking people I met & I never talk bad about my prior company somehow after 1 year resignation I decided to write this because certain people spread and damaged my image and reputation which potentially made my profile bad for potential employers.The good thingsI believe Teleperformance is a good company in many ways, but at certain points, some people in leadership played politics and created a toxic environment.
Salary was always on time, which I truly appreciated.
Penang is a great place to live — better air quality, lower cost of living, and an overall more comfortable lifestyle.
Culture of people are approachable is good.
The challengesThe environment was toxic and demoralizing, with politics and nepotism overshadowing merit and hard work.
Career growth was stagnant — even after six years, I had to beg for training opportunities while others advanced through favoritism.
The training department’s leadership was slow and ineffective, delaying critical decisions and hurting morale.
Meta VP, Viviene Arienetta, and her colony, engaged in behaviors that — knowingly or not — created a hostile and unsafe environment, harming employees’ mental health and growth.
Rac*sm issues were ignored, even when reported to HR and supervisors, leaving affected employees unsupported.
Promotions were often based on flattery and favoritism, while hardworking staff were overlooked.
Leadership lacked accountability and competence, fostering a biased, ego-driven culture that excluded and demoralized employees.
Stress depression came not from the job itself, but from toxic behaviors, lack of recognition, and opportunities blocked.