Employees at Merek Indah Lestari appreciate the open communication with the company's directors and the camaraderie among colleagues, who feel like a family. They value the experience and knowledge gained, as well as the opportunities for growth and exposure to different cultures through interactions with foreign tourists. The company's location offers beautiful natural surroundings, such as Lake Toba and the fresh air of the Bukit Merek area.
However, there are potential challenges, including the need to overcome ego and pride within teams, difficulties in meeting company targets and developing soft skills required for certain roles. Concerns have been raised about unprofessional management and a lack of experience in certain areas, as well as inadequate facilities and transportation, and a lack of healthcare benefits. Employees may face high workloads and tight deadlines, particularly in certain roles, and find it challenging to meet the demands of their superiors. Additionally, the hilly terrain requires employees to maintain physical fitness, and some may be required to work on holidays.