Employees at Matahari Graha Fantasi appreciate the fun and engaging work environment where working feels like playing, combined with a strong family-like culture and excellent teamwork. Staff value the learning opportunities available, including technical skills development and English language practice with international customers. The supportive atmosphere and opportunity to interact with diverse people, particularly children and international guests, make the work dynamic and enjoyable. The company is noted for its warm welcome to new employees and collaborative approach across departments.
However, there are some areas that may require adjustment, such as communication with senior management which can sometimes be challenging. Job responsibilities may occasionally differ from initial agreements, requiring flexibility. Leadership positions involve covering multiple roles with longer working hours, whilst staff may encounter challenging customer situations that require patience and problem-solving skills. Technical support, particularly spare parts availability, can sometimes experience delays. New employees may also experience an initial adaptation period as the role requires high initiative and the ability to work with diverse personalities.