Company Profile

    Company overview

    Industry

    Hotel & Accommodation Services

    Company size

    51-100

    Primary location

    Jl Tengku Zainal Abidin 1 pekanbaru -
    The Grand Jatra Hotel at indonesial is located in Pekanbaru, the capital city of Riau Province, Indonesia. It takes just less than 20 minutes from Sultan Syarif Kasim II Airport. Here, elements of modified local culture and international luxury have merged and blended which gives a special atmosphere. You will find the warm smiles, Indonesian hospitality and world class excellence which greets you from the moment you arrived.Pekanbaru, has been developed as one of the most important centers growth in sumatra and envolved into a vibrant and bustling city.Geographically Riau has a very strategic position. This province is located and linked to Indian Ocean, South China Sea and Pacific Ocean which directly faces to Singapore, Malaysia and Vietnam. In such position, Riau has competitive advantage to the International trade. This is even more attractive since SIJORI (Singapore, Johor, Riau) has been established and practised a close interrelationship.Pekanbaru is also located at the center of Sumatra Island which is close to Jambi and Palembang in the south, Padang in the west, and Medan in the north. This strategic location makes Pekanbaru hold an important and potential role in trade, oil mines, forestry, and palm oil plantation.Grand Jatra Hotel Pekanbaru is five (5) star Hotel with International Standard. Located near to shopping center area, Mal Pekanbaru, Banks, Entertainment spots like MP Executive Karauke & Pup, Score! Pekanbaru party - club Party and etc. Numerous luxurious facilities are at the disposal for all hotel guests while staying at Grand Jatra Hotel Pekanbaru. Just to name few, Restaurants and Bars, SPA, Sauna, Health Club, high speed internet data connection ( 01 Mbps), electronic key system, and many others distinguished facilities.In addition to stractegic location, an impressive range of Room facilities at The Grand Jatra Hotel Pekanbaru makes the hotel just the perfect address to enjoy your vacation

    Gallery photos

    Reviews overview

    4.54 ratings in total
    5
    2
    4
    2
    3
    0
    2
    0
    1
    0
    100%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends

    What’s it like working at Grand Jatra Hotel Pekanbaru?

    AI summary of recent reviews

    Interns and employees at Grand Jatra Hotel Pekanbaru appreciate the training provided on guest service and complaint handling, as well as the solid teamwork among colleagues. The hotel's strategic and comfortable location is also a positive aspect. Additionally, interacting with guests helps in personal development, such as improving emotion control and communication skills.

    However, there are some potential challenges, including technology issues during peak times, with computer systems experiencing errors or malfunctions. Certain roles, like the night audit position, can have a heavy workload with long hours and the need to work nights. Interns also faced communication barriers as they were not allowed to carry phones, making it difficult to contact supervisors when needed.

    Recent reviews

    4.0
    Spa receptionist
    Aug 2023
    Pekanbaru RiauLess than 1 year in the role, former employee
    Pengalaman Magang di Grand Jatra Hotel Pekanbaru
    The good thingsHal yang saya sukai selama magang disini adalah saya diajarkan bagaimana cara melayani tamu yang baik serta bagaimana cara menghadapi komplain yg diberikan oleh tamu. Saya juga diajarkan tentang cara menerima atau melakukan transaksi pembayaran yang ada disini.
    The challengesKesulitan pada saat magang yaitu tidak dibolehkannya anak magang memegang hp, pada saat saya magang semua handphone anak magang wajib dikumpulkan kepada karyawan yang bertugas sehingga saya sering kesulitan untuk berkomunikasi dengan atasan ketika ada yang ingin saya tanyakan kepada atasan ketika tamu bertanya sesuatu kepada saya karena posisi saya pada saat itu yaitu pada saat saya dapat jadwal pagi saya sering bertugas sendiri atau tidak ada karyawan yang mendampingi.
    5.0
    Front office
    Nov 2018
    3 to 4 years in the role, former employee
    Bekerja dengan nyaman
    The good thingsTeam work yang solid dalam melakukan pekerjaan.
    The challengesTerkadang fasilitas pendukung yang kurang memadai seperti pendukung kerja yaitu system' komputerisasi di saat sedang rush hour system mengalami kerusakan atau error' meski hanya sesaat.
    5.0
    Cost control
    Mar 2018
    5 to 6 years in the role, former employee
    Sangat menyenangkan bekerja disni
    The good thingsKekeluargaan yang terjalin sangat baik. Memiliki lokasi yang strategis dan nyaman
    The challengesTidak ada... Saya nyaman
    Ratings for Grand Jatra Hotel Pekanbaru are shared as-is from employees in line with our community guidelines
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