Becextech may offer an opportunity for fresh graduates to enter the customer service field, but the lack of structure, transparency, and support makes it difficult to thrive or grow. The workload is heavy, expectations are unclear, and compensation doesn’t match the demands. Be cautious, especially if you're expecting long-term growth or job stability.
The good thingsThe company provides free lunch, which helps save on daily expenses.
Opportunity to work with international customers, including Australia-based platforms.
Some colleagues were supportive and helpful during onboarding and training.
Location is accessible and near public transport.
The challengesSalary cut during 2-month probation (-30%), with unclear return. No BPJS, only vague Prudential insurance. No job security—only contracts. Dirty office, micromanagement, unpaid OT, banned AI tools, poor coordination, manual systems, no clear KPIs, and opaque policies.