ATI Business Group
    (59 reviews)

    Company Reviews

    Working at ATI Business Group

    3.859 ratings in total
    5
    16
    4
    19
    3
    20
    2
    2
    1
    2
    82%
    Rate salary as high or average
    69%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(59 ratings)
    Career development
    3.5(59 ratings)
    Benefits & perks
    3.2(59 ratings)
    Management
    3.1(59 ratings)
    Working environment
    3.8(59 ratings)
    Diversity & equal opportunity
    2.5(2 ratings)
    Ratings for ATI Business Group are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 59 reviews sorted by most recent
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    most recent
    3.0
    Associate
    Feb 2026
    Central Jakarta Jakarta2 to 3 years in the role, current employee
    High pay for new grads, but expect a fast-paced environment and frequent team changes
    The good thingsThe salary is above the average of what many other BPO firms offer, it's great for fresh graduates who have just entered the workforce
    The challengesIt is a fast-paced environment where you are expected to understand your job description quickly. You may be moved to another team on short notice, requiring you to learn a new role from scratch
    1 person found this helpful
    3.0
    Leader
    Jun 2025
    West Jakarta Jakarta6 to 7 years in the role, former employee
    Handling client demanding
    The good thingsSalary and environment
    The challengesClient and management
    5.0
    Corporate Function
    Oct 2022
    JakartaLess than 1 year in the role, current employee
    Feels like startup company
    The good thingsThey are a well-established company however they do want to change for the better in order to keep up with the market. It is a rare thing for a corporate that is willing to change after years of establishment. So many things to do and to develop and I am excited to see the change.
    The challengesThe company is so agile due to its nature as BPM because the company lives from the clients. But still manageable.
    1 person found this helpful
    3.0
    Data analyst
    Oct 2021
    1 to 2 years in the role, former employee
    Good experience despite few limitations
    The good thingsNo jobs taken home, good salary, humble and professional co-workers. Also the office is at the center of the city, so it's very accessible.
    The challengesHigh workload, almost no available career path, and no reward on good performance.
    5 people found this helpful
    4.0
    Australian Flight Centre
    Aug 2021
    Central Jakarta Jakarta5 to 6 years in the role, current employee
    Pengalaman
    The good thingsLingkungan kerja yang nyaman dan banyak hal baru yang dipelajari khususnya di industri penerbangan
    The challengesApabila mendapat lembur kerja dihari raya
    5.0
    Technical consultant
    May 2021
    JakartaLess than 1 year in the role, current employee
    ATI is a hidden gem for me.
    The good thingsMeet awesome people. High salary.
    The challengesNeed to be a super fast learner.
    1 person found this helpful
    5.0
    Data analyst
    Apr 2021
    Jakarta1 to 2 years in the role, current employee
    It was a really great experience
    The good thingsIt's really challenging for a new trainee to work in a such outsourcing company. I got so much new knowledge about handling ticket and consultant.
    The challengesWe have to face a time difference so we have a lot of shifting hours but still it was a really great experience!
    1 person found this helpful
    3.0
    Data analyst
    Jan 2021
    1 to 2 years in the role, former employee
    Suitable for workaholic person
    The good things- Any ADM / Short Collect covered by company - Overtime paid per hour - No jobs taken to home
    The challenges- No work-life balance, still need to work on holidays - Competitive environment - Shifting - Bonuses and salary a bit incompatible with work pressure - Too much work, you'll be treated like a robot and not appreciated
    7 people found this helpful
    3.0
    Data analyst
    Dec 2020
    Central Jakarta Jakarta1 to 2 years in the role, former employee
    Work situation and environment at PT. ATI Business Grouo
    The good thingsLingkungan kerja yang friendly dan humble, bonus/insentive yang sesuai dengan hasil produktivitas masing-masing, pekerjaan yang teratur, dapat meningkatkan skill bahasa asing/Inggris karena berkesempatan untuk berkomunikasi langsung dengan client dri luar negri, pengetahuan baru di luar bidang saya.
    The challengesStagnan dalam pengembangan karir kedepannya, cenderung monoton, work overload, tidak adanya penyesuaian antara hari libur di Indonesia dengan hari libur di negara client.
    3 people found this helpful
    1.0
    AR accountant
    Nov 2020
    Jakarta3 to 4 years in the role, current employee
    Not worth it
    The good thingsWork life balance is better than any other company
    The challengesTo handle the regulation in between client ans company
    4.0
    Data analyst
    Nov 2020
    Less than 1 year in the role, current employee
    pleasant
    The good thingsgood team leader on expedia team.
    The challengesi feel it is rather hard to learn something so complicated and trying to keep up.
    3.0
    Finance and Accounting Data Analyst
    Aug 2020
    Less than 1 year in the role, current employee
    Average
    The good thingswork life balance yang baik, lingkungan kerja yang sangat supportive, sistem training yang baik dan cocok untuk freshgraduate. rata2 umur karyawan muda, suasana kerja serius tapi santai.
    The challengestunjangan dan fasilitas untuk karyawan sangat minim, manajemen kurang transparan (insentif dipotong tanpa alasan yang jelas, kurang adanya feedback dari performance setiap individu.) yang mau cari transferable skills dan jenjang karir kurang cocok disini.
    6 people found this helpful
    2.0
    Data analyst
    Aug 2020
    1 to 2 years in the role, former employee
    Rekan kerja oke, jenjang karir nil.
    The good things- Bukan pekerjaan yang bisa dibawa pulang ke rumah, tingkat stres karena pekerjaan cukup rendah. - rekan kerja yang mudah membaur - belajar kerja sama tim
    The challenges- manajemen tidak konsisten - fasilitas tempat kerja buruk - pekerjaan yang cenderung membosankan - kurangnya kesempatan mengasah skill
    4 people found this helpful
    3.0
    Ticketing officer
    Jul 2020
    1 to 2 years in the role, current employee
    Not worth the salary
    The good thingsSupportive co-workers. Okay paychecks with bonuses. Great trainers.
    The challenges1. Work life balance after the 3 months training period is very bad. You'd get 12 days of annual leaves, still come to work on public holidays, and no cuti bersama. And some teams only get 1 day for sick leave per month. 2. Some bosses are quite young, this affects how they act, think, and interact with others. This can be pretty toxic.
    7 people found this helpful
    4.0
    Data analyst
    Jul 2020
    current employee
    Building-up your professional experience
    The good thingsLingkungan Kerja yang kompetitif namun sangat menunjang pengembangan diri secara profesional. Membuka luasan pemikiran karena bekerja dengan international client and environment.
    The challengesLumayan terkendala bagi yang bahasa inggrisnya masih pas-pasan karena dituntut untuk selalu berkembang dengan komunikasi dan pelatihan langsung dari international client.
    5.0
    Corporate finance
    Jun 2020
    Less than 1 year in the role, current employee
    Finannce Staff
    The good thingsGood company to work for several years.
    The challengesNot much since everythung can be mastered by learning and training
    1 person found this helpful
    5.0
    Data analyst
    Apr 2020
    Less than 1 year in the role
    Pengalaman Bekerja
    The good thingsGaji yang lebih tinggi serta pengalaman kerja yang lebih menantang dari sebelumnya.
    The challengesSejauh ini tidak ada kesulitan pekerjaan yang berarti.
    4.0
    Data analyst
    Apr 2020
    Less than 1 year in the role, current employee
    Average
    The good thingsPerusahaan tidak akan menuntut ganti rugi dari karyawan jika terjadi ADM. Tidak ada sistem kontrak, lulus probation langsung diangkat pegawai tetap.
    The challengesSuasana kantor yang kurang cocok sering menyebabkan banyaknya turn over pegawai di perusahaan ini. Kurang ada peluang untuk jenjang karir. Perusahaan ini lebih cocok untuk mencari pengalaman kerja, namun kurang cocok untuk pegawai yang mencari jenjang karir.
    1 person found this helpful
    3.0
    Data analyst
    Feb 2020
    Boleh saja, jika mau mencoba
    The good thingsGaji dan tunjangan yang besar, kerja sama team yang baik, bagus untuk fresh graduate
    The challengesManagement yang kurang peduli, ketidakjelasan untuk status karyawan, jejang karir yang kurang,
    5 people found this helpful
    3.0
    Data analyst
    Feb 2020
    1 to 2 years in the role, former employee
    Pengalaman kerja
    The good thingsPekerjaan lebih simple terkadang , dan karyawannya masih banyak yang anak muda dan pemikiran nya lebih terbuka.
    The challengesCareer path di perusahaan ini memiliki jenjang karir yang sedikit, sehingga untuk mendapatkan promosi jabatan sangat jarang.
    2 people found this helpful
    4.0
    Ticketing
    Feb 2020
    Less than 1 year in the role, former employee
    Profesional
    The good thingsPerusahaan akan melakukan anda seprofesional mungkin
    The challengesHigh Pressure, High Demand
    4.0
    Global Procurement Network
    Jul 2019
    1 to 2 years in the role, former employee
    Tempat yang sangat cocok untuk fresh graduates
    The good thingsLingkungan kerja yang cukup menyenangkan karena didominasi oleh anak-anak muda.
    The challengesMasih cukup sulit menerima masukkan.
    5.0
    Team Leader
    Jul 2019
    3 to 4 years in the role, current employee
    Outstanding
    The good thingsGreat company and great staff
    The challengesMany bonus and flexible time
    1 person found this helpful
    4.0
    Finance
    Jun 2019
    3 to 4 years in the role, current employee
    Bekerja di perusahaan ini baik, dari segi manajemen, lingkungan serta gaji yang cukup
    The good thingsLingkungan yg baik, gaji yang lumayan
    The challengesLoad pekerjaan yang mendadak jika mendekati financial year di bulan Juni
    4.0
    Ticketing staff
    Jun 2019
    1 to 2 years in the role, current employee
    a lot of knowledges and english improved
    The good thingsI gain a lot of knowledges about airlines, flight terms, ticketing terms, and english improved since daily talk with airlines and subagents in Australia. I am being paid well, not too low but not too high.
    The challengesI got pressure most of the time due to high volume of tasks given. I think the internal rules are so confusing, it changes so fast frequently. It is not really good for health due to shifting job, and hard to manage time for personal time, like eating and praying due to hectic tasks.
    6 people found this helpful
    3.0
    Global Procurement Network
    Jun 2019
    1 to 2 years in the role, current employee
    Cocok buat fresh graduate
    The good thingsBelajar hal baru di bidang travel Teamwork yang baik English skill sangat dibutuhkan
    The challengesPersentase kenaikan gaji sangat minim dan setahun sekali Tidak dapat libur cuti bersama
    4.0
    Data analyst
    Mar 2019
    1 to 2 years in the role, current employee
    Staff Ticketing menggunakan sistem amadeus
    The good thingsLingkungan Kerja, Rekan Kerja Job Desk Peraturan perusahaan Jenis Kontrak Kesejahteraan Karyawan
    The challengesJam dan Waktu kerja berbeda dari orang orang kebanyakan. Karena menggunkana sistem Shifting mengikuti Negara yang di Handle.
    5 people found this helpful
    1.0
    FCTG - SNOW
    Mar 2019
    Less than 1 year in the role, former employee
    3 bulan yang menyenangkan, sehari yang amat mengecewakan.. di akhir.
    The good thingsPekerjaan menyenangkan, lingkungan menyenangkan, salary apalagi. Namun ternyata ada harga yang sangat mahal yang saya bayar untuk itu.
    The challengesMungkin perlu dipertimbangkan kembali apabila anda diterima dan masuk dengan catatan "membantu sebuah projek", dan bukan langsung ditempatkan pada posisi yang anda lamar. Seperti yang saya telah alami, saya melamar untuk posisi ticketing, namun diterima dengan catatan membantu sebuak projek berbasis administrasi. Pada waktu awal dimasukkan ke dalam sebuah team project, job desk sering kali tidak jelas. Teruntuk karyawan probation dengan status team projek, tidak adanya transparansi ketika saya menanyakan rincian penilaian saya selama tiga bulan berada di team projek tersebut (dikatakan ada, namun hingga saat ini saya tidak mendapatkan informasi apa pun), QPA tidak jelas, tidak ada rambu yang jelas mengenai bagaimana karyawan seharusnya bersikap. Apa kualifikasi yang menyatakan seorang karyawan layak lanjut atau tidak, perusahaan bisa men-terminate kapan pun, dengan alasan yang hanya mereka sendiri dan Tuhan yang tahu. Setidaknya hal ini yang terjadi pada saya. Semoga ada pebaikan dalam hal ini, dan manajemen dapat lebih terbuka dan jujur terhadap karyawan meski hanya berstatus projek. Bagaimanapun pengalaman 3 bulan yang sangat menyenangkan meski mengecewakan di akhir.
    16 people found this helpful
    3.0
    Ticketing - Data analyst
    Feb 2019
    1 to 2 years in the role, current employee
    Less of workers
    The good thingsPay for the overtime
    The challengesToo many tickets those should be taking over but the workers are just 7 ppl include a Team leader. The workers are pushed so hard to work until forget to have meals. Although we gotta work till 9 hours include breaktime for 1 hour but if our job is not finished yet, so we can't back home until it's done. The pantry is quite small space, so we prefer eat outside or not at all.
    8 people found this helpful
    5.0
    Data analyst
    Dec 2018
    Less than 1 year in the role, current employee
    workflow
    The good thingsHi, Saya suka bekerja disini, pekerjaannya sesuai dengan disiplin ilmu saya dan Semuanya sesuai dengan ekspektasi.
    The challengesso far so good
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