Company Profile

Employees at Aston Hotels appreciate the friendly and supportive colleagues, particularly senior staff who create a family-like atmosphere and are always willing to help. The professional working environment is complemented by regular training programmes and opportunities to learn new skills, with training provided at least every three months. Management is approachable and supportive, with leaders focused on developing staff into future leaders. The benefits package is valued, including BPJS insurance, staff accommodation and meals, rewards, and annual trips.

However, there are some operational considerations to note. The workload can be demanding during peak periods, particularly for housekeeping and front office staff managing quick turnarounds during full bookings. Meeting high customer service standards requires patience when handling complaints, and staff sometimes need to accommodate last-minute requests. Some operational challenges include occasional equipment issues and supply delays. English language proficiency is important for the role, and last-minute event changes can require quick coordination across departments.