Responsible business
Responsible business
SEEK is committed to conducting business in an honest, ethical, responsible and accountable way.
Culture of ethical conduct
Through OurSEEK, the Company’s purpose is aligned with clearly defined principles and behaviours. Together, these reflect SEEK’s values, guide how SEEK operates and clarify how people approach their work, individually and together. SEEK promotes responsible and ethical business practices, via a culture of trust and respect supported by corporate governance policies.
SEEK’s Code of Conduct outlines the behaviours expected of employees in performing their roles and interacting with SEEK’s customers and communities. More detailed Workplace Behaviour Guidelines and SEEK policies operate in conjunction with the Code of Conduct and, together with OurSEEK, set out the expectations for how all employees work.
SEEK’s key corporate governance policies include:
Whistleblower protection: The foundation of SEEK’s Whistleblower Protection Policy is the commitment to whistleblowers that they will be protected from reprisal and other detriment. The policy covers all SEEK regions and complies with the whistleblower legal regime in Australia.
Anti-bribery and corruption: SEEK is committed to conducting its business in compliance with anti-bribery and corruption laws in all countries in which it operates. SEEK engages with third parties in multiple countries including hirers, candidates and suppliers and, to a limited extent, with government agencies.
Conflicts of interest and close personal relationships: SEEK’s Conflict of Interest and Close Personal Relationships Policy sets out what employees are expected to do to identify and disclose conflicts, and how conflicts of interest may be managed.
Insider trading prohibitions: The purpose of the Share Trading Policy is to ensure that SEEK’s employees have a clear understanding of insider trading laws and the rules that apply to them, and to their associates, in relation to dealing in SEEK securities.
Corporate Governance: SEEK’s Corporate Governance Statement is available on the Corporate Governance page, alongside Board charters and key policies that underpin SEEK’s corporate governance practices.
Responsible business practices and resilient business
Business resilience
Managing resilience across systems, infrastructure and processes is a key aspect of SEEK’s Risk Management Framework. SEEK’s Business Continuity Plan operates in line with the requirements of ISO 22301. Key business continuity scenarios cover disruption to technology, buildings, staff and critical third-party relationships. This plan operates in conjunction with SEEK’s Crisis Management Plan. Critical technologies, business processes and third-party systems are prioritised in the event of disruption. Business Continuity and Technology Recovery plans ensure that systems and data services remain available, or are recoverable, in the case of a disaster or systems failure.
Responsible procurement
One of the key objectives for SEEK’s strategic sourcing is to ensure that third-party spend is well governed, transparent and aligns with SEEK’s ethical and social responsibilities. SEEK’s Procurement Policy balances an efficient and careful approach to spending with privacy, security and legal requirements and social and ethical obligations. SEEK evaluates each supplier through engagement and onboarding processes, determining the level of risk and specific requirements for due diligence checks.
The Supplier Code of Conduct sets out the minimum standards and practices that SEEK expects suppliers to uphold when interacting with the business, other organisations and the wider community. These standards include expectations relating to corporate responsibilities, workplace health and safety, labour, human rights, the environment and community. All new suppliers are asked to accept and abide by the Code. Compliance levels are tracked and reported in SEEK’s Modern Slavery Statement.
Customer support
Customer service teams for customers in Australia and New Zealand are local, providing customers with multiple channels for support. Customer support for Jobstreet Malaysia, Singapore, the Philippines and Jobsdb Hong Kong is provided by a SEEK Asia shared services team located in Manila, Philippines. Jobstreet Indonesia and Jobsdb Thailand provide customer support in local languages from Jakarta and Bangkok.