Quality Management System & Business Process

General Qualifications:
1. Minimum 3–5 years of experience in Business Process, Management System, Quality Management, or Continuous Improvement.
2. Strong understanding of developing and reviewing SOPs, policies, work instructions, process flows, and management system documentation.
3. Familiar with improvement methodologies such as PDCA, Root Cause Analysis, 5 Why, Fishbone Analysis, and Process Mapping.
4. Experience in internal and/or external audits is an advantage.
5. Experience in a consulting firm or manufacturing company with similar responsibilities is highly preferred

Job Description:
- Develop, review, and update policies, procedures, SOPs, work instructions, and management system documentation.
- Develop, implement, and maintain the company’s management system in alignment with business needs and organizational strategy.
- Coordinate with Process Owners, Department Heads, and relevant departments in developing and improving business processes.
- Establish and monitor process KPIs in collaboration with Process Owners.
- Conduct business process mapping, gap analysis, and process reviews to identify areas for improvement and ensure process effectiveness and efficiency.
- Identify and drive continuous improvement initiatives, including process simplification, standardization, and optimization.