Front Desk & Customer Service Executive | Aesthetic Clinic

Key Responsibilities:

1. Client Communication & Bookings

• Manage client bookings, cancellations, and waiting lists accurately.

• Respond promptly to all client inquiries via WhatsApp, phone calls, Instagram, Facebook, email, and walk-ins.

• Maintain a professional, friendly, and helpful tone in all client communications.

• Confirm and remind clients about upcoming appointments.

2. CRM & Administrative Management

• Update and maintain the CRM system with accurate client details and booking information.

• Record client feedback and report to management.

• Assist in compiling daily, weekly, and monthly reception reports.

3. Coordination Between Departments

• Communicate and coordinate efficiently between the medical team, therapists, and management to ensure seamless client flow.

• Update relevant staff regarding last-minute changes, cancellations, or client requests.

4. Front Desk Operations

• Greet and welcome clients warmly upon arrival.

• Manage check-in and check-out procedures professionally.

• Provide product and service knowledge to assist clients with questions or purchases.

• Process payments and issue receipts accurately.

• Ensure the reception area is always clean, organized, and presentable.

Requirements

• Minimum 2 years of experience in hospitality settings (Hotel, Wellness Facility, Spa, or Aesthetic Clinic).

• Excellent communication skills in English.

• Tech-savvy and confident using CRM systems, booking platforms, and social media tools.

• Currently based in Bali or willing to relocate.

• Strong organizational and multitasking skills.

• Professional, positive, and client-focused attitude.