Mall Customer Services

WE’RE HIRING – CUSTOMER SERVICE

The Grand Outlet Karawang is looking for a Customer Service to join our team.

Key Responsibilities:
- Provide excellent customer service and handle customer inquiries, feedback, and complaints.
- Manage shopping voucher issuance, sales, redemption, administration, and daily reconciliation.
- Manage Lost & Found items, including recording, safekeeping, and return coordination.
- Handle paging announcements for customers, visitors, and mall operations.
- Conduct pre-opening and post-closing operational checks in accordance with SOPs and report any issues to the relevant departments.
- Maintain accurate records, reports, and documentation related to Customer Service activities.
- Coordinate with tenants and relevant departments to ensure smooth customer service and mall operations.

Requirements:
- Minimum D3/S1 in any field.
- Experience in Customer Service, Hospitality, Retail, Mall Management, or related industries is preferred.
- Good communication, interpersonal, and administrative skills.
- Detail-oriented, customer-focused, and able to handle complaints professionally.
- Proficient in Microsoft Office, especially Excel.
- Good command of English is preferred.
- Well-groomed and professional.
- Willing to work in shifts, including weekends and public holidays.