Business Analyst for Digital Operations

Responsibilities

• Analyze fulfillment and operational performance to identify improvement opportunities.

• Prepare, maintain, and validate operational data and dashboards.

• Monitor logistics, shipping performance, SLA, and fulfillment KPIs.

• Analyze operational costs, returns, and fulfillment efficiency to support business decisions.

• Collaborate with internal teams and 3PL partners to resolve operational issues and improve performance.

• Develop reports and insights to support digital operations and decision-making.

Requirements

• Bachelor's degree in Business, Statistics, Logistics/Supply Chain, Industrial Engineering, or a related field with minimum 3 years of relevant experience.

• Strong analytical skills with experience in data analysis and operational reporting.

• Proficient in Microsoft Excel and dashboard/reporting tools (e.g., Power BI, Tableau, or similar).

• Familiar with e-commerce operations, fulfillment, logistics, and KPI monitoring.

• Able to analyze large datasets and provide actionable business insights.

• Strong communication and stakeholder management skills.

• Willing to be placed in Lippo Karawaci.