IT Application

Job Desc:

• Provide application support and assist users in resolving system-related issues

• Monitor system performance and ensure system availability

• Perform basic troubleshooting and escalate complex issues when necessary

• Support user account management and IT security compliance

• Assist in gathering user requirements and analyzing business processes.

• Supports system development, testing (SIT/UAT), and documentation preparation.

• Coordinate with developers, users and vendor to support project implementation and upgrades.

• Prepare system status and issue report for the IT Department Manager

Job qualificatation:

• Bachelor’s degree in information systems, information technology, computer science or a related field from a repubtable university (Note: Female candidates only)

• Fresh graduate or 1-2 years of experience in IT application support or a related area.

• Basic technical knowledge of Microsoft office, programming languages, databases, system integration and digitalization concepts.

• Ability to perform basic troubleshooting, system monitoring, and optimization tasks.

• Good communication and collaboration skills, with the ability to support users and resolve basic IT issues

• Basic understanding of requirement gathering, analysis, and documentation

• Ability to translate business requirements into clear technical specification under guidance from senior team members.

• Familiar with process documentation, specification writing, and knowledge management practices.

• Good organizational skills and ability to manage multiple tasks and meet deadlines