Customer Service Executive

Inviting talents like you to join as our Customer Service Executive. You will be mainly responsible for supporting customers throughout their domestic helper hiring journey by ensuring fast responses, smooth case handling, and timely progress updates.

We do not need you to be an expert in the industry because we provide structured training and clear workflow guidance. But hey, these essential traits are still much appreciated: strong sense of urgency, responsibility, problem-solving mindset, and the ability to stay calm under pressure.

Your Benefits:

• Quarterly and Yearly Attendance Bonus

• Public Holidays Entitlement (All Federal & State Holidays)

• Great Career Progression Opportunities

• Medical Insurances

• Supportive Team Environment

• Structured Training and Clear Workflow System

Job Descriptions:

• Reply to customer enquiries and provide timely first responses through WhatsApp, calls, and internal communication channels.

• Record customer issues accurately and raise follow-up tickets when needed.

• Provide clear updates and reassurance to customers regarding their hiring cases.

• Follow up and resolve customer issues related to helper processing, deployment, and service-related concerns.

• Coordinate with internal teams to ensure cases are handled smoothly and efficiently.

• Monitor helper processing progress across different stages from confirmation to deployment.

• Update internal systems accurately when case status changes.

• Keep customers informed on important milestones and progress updates.

• Handle customer concerns and complaints professionally while maintaining service quality.

• Follow communication procedures, workflow processes, and company policies strictly.

• Ensure all follow-ups, updates, and case handling are completed within the required timeline.

Job Requirements:

1. Required language: English (written and spoken for daily customer communication)

2. Experiences working in roles with customer service, operations, or complaint handling will be an added advantage only.

3. Must have basic computer literacy.

4. Must be willing to work on rotational shifts, including weekends and public holidays.

5. Fresh graduates are welcome to apply.

6. Immediate or short notice period availability will be preferred.

Shift Schedules:

6 working days/shifts per week

Shift A: 09.00 AM – 5.00 PM (WIB)

Shift B: 01.00 PM – 09.00 PM (WIB)

*As the role requires candidates to be proficient in English, we appreciate your understanding that only CVs in English will be processed.

If you are ready to embark on a career journey with growth, learning, and strong team support, we'd be excited and shall look forward to work with you!