IT Sub Regional Lead – Asia & Oceania

Role Overview

We are seeking a dynamic, strategic, and forward-thinking Regional IT Manager to lead IT operations and business engagement across the Oceania cluster, covering Singapore, Malaysia, Thailand, Vietnam, Philippines, Japan, Korea, Indonesia, Australia, and New Zealand.

This is a senior leadership role that blends technology expertise, stakeholder influence, and business partnership. The successful candidate will act as a trusted IT advisor to country leadership teams, driving technology-enabled business outcomes while ensuring operational excellence in IT service delivery.

Key Responsibilities

1. Regional IT Leadership & Business Partnership

• Represent IT in monthly business leadership meetings across all 10 countries.

• Engage with Country Managers and key stakeholders to:

  • Understand business strategies, priorities, and challenges

  • Identify technology gaps and improvement opportunities

  • Co-develop IT-enabled solutions aligned with business growth

• Collaborate closely with the Regional IT Director to validate and align recommendations before country-level execution.

• Act as the primary bridge between IT and business, ensuring IT is seen as a value-driven partner rather than a support function.

2. IT Strategy, Innovation & Value Creation

• Drive innovation and digital transformation initiatives across the region, leveraging:

  • AI technologies and automation

  • Digital assistants (e.g., Moveworks)

  • Modern workplace solutions

• Champion business value-driven IT solutions that go beyond BAU operations.

• Identify opportunities for process optimization, cost efficiency, and user experience improvement.

3. IT Operations & Service Delivery Excellence

• Oversee end-to-end IT service delivery for the cluster, ensuring:

  • Strong adherence to SLAs and KPIs

  • High levels of end-user satisfaction

• Manage and govern ITSM practices using ServiceNow or equivalent tools.

• Ensure stability and performance of:

  • End User Computing (EUC) environments

  • Infrastructure, cloud platforms, and networks

4. Technology Domain Leadership

Maintain strong working knowledge and governance across:

• End User Computing (EUC):

  • Microsoft Intune, Jamf

  • Windows 11, MacOS environments

• Infrastructure & Cloud:

  • Windows Servers, enterprise cloud platforms

• Networking:

  • SD-WAN technologies and enterprise connectivity

  • Understand IT/OT, LoTN network structure.

• AI & Automation:

  • AI-based IT solutions, digital assistants

• ITSM & Automation:

  • ServiceNow and AI-driven service management tools

5. Team Leadership & Capability Building

• Lead and develop a regional team of ~13 EUC Engineers across 10 countries.

• Build a culture of high performance, accountability, and continuous improvement.

• Develop team members as “IT Technology Champions” to:

  • Drive innovation alongside BAU responsibilities

  • Deliver business value through technology initiatives

• Provide coaching, mentoring, and career development to strengthen regional capabilities.

6. Regional Governance & Collaboration

• Ensure alignment with global IT standards, policies, and security requirements.

• Drive consistency in service delivery, tools usage, and operational processes across countries.

• Collaborate with global and regional IT teams to:

  • Share best practices

  • Scale solutions across markets

Key Requirements

Experience

• 10+ years of IT experience, with at least:

  • 5+ years in a regional or multi-country leadership role

• Proven experience in a multinational (MNC) environment supporting diverse business functions

• Demonstrated success in:

  • Managing regional IT operations

  • Leading distributed teams

  • Driving business-facing IT initiatives

Technical Expertise

Strong hands-on or governance-level knowledge in:

• EUC management (Intune, Jamf, Windows ecosystem)

• ITSM platforms (ServiceNow preferred)

• AI technologies and digital assistants (e.g., Moveworks)

• Infrastructure, cloud environments, and networking (SD-WAN)

• IT operations management (SLA/KPI governance)

Leadership & Behavioral Competencies

• Strategic thinker with strong business acumen

• Influential communicator capable of engaging senior stakeholders

• Highly innovative and solution-oriented mindset

• Energetic, passionate, and resilient leader in fast-paced environments

• Strong people development and coaching capabilities

• Ability to balance BAU excellence with transformation initiatives

Why Join Us?

• Lead IT transformation across a high-growth, diverse regional business

• Work directly with senior business leaders across 10 countries

• Drive cutting-edge technologies including AI and digital workplace solutions

• Opportunity to build and shape a high-performing regional IT team

• Be part of a fast-moving, globally connected MNC environment

Success Profile

The ideal candidate is:

• A business-savvy IT leader who can translate technology into business value

• A trusted advisor to senior stakeholders

• A people-first leader who builds strong regional teams

• A change agent who thrives in transformation and growth environments