Internship - Front Office

Step into the heart of hospitality with a Front Office Internship at Grand Hyatt Bali! As a Front Office Intern, you will be the first smile our guests see and the last one they remember. Your main mission? To create distinctive and memorable experiences for every guest, from arrival to departure.

Throughout your internship, you will learn how to welcome guests, assist with check-in and check-out, handle guest requests, and provide helpful information with a warm and professional attitude. You will also rotate across other essential areas of the Front Office, such as the Bell Desk, where you will assist with luggage handling, transportation arrangements, and guest arrivals and departures, and the Communication Centre, where you will manage guest reservations, handle incoming phone calls and emails, and respond to in-room service requests.

This is more than just training; it’s a fun and meaningful opportunity to refine your communication skills, boost your confidence, and collaborate with a supportive team that’s passionate about service and excellence. You will also enjoy a personalised learning journey guided by your mentor (Learning & Development Manager), coach (Front Office Leader), and buddy (Front Office associate). On top of that, you’ll be invited to join employee activities, volunteering projects, special assignments, and even exciting employee clubs that make your internship experience truly unforgettable.

1. Currently studying or recently graduated (within the past year) from a D1, D2, D3, D4, or S1 program in Hospitality, Tourism, Business Administration, Communications, Language & Literature (such as English, Mandarin, French, German, Russian), or related major.
2. Willing to commit to a full-time internship for a minimum of 6 months.
3. Confident in verbal English communication; knowledge of other foreign languages is a strong plus.
4. A friendly, outgoing, and sociable personality is required, as you’ll interact with many guests every day.
5. Passionate about guest service and always ready to help with a warm smile.
6. Well-groomed, responsible, and a great team player.
7. Curious and eager to learn in a real hotel environment.
8. Ready to create distinctive experiences for guests from around the world.