Check Out Services Team Leader (IKEA Surabaya)

What you’ll be doing day to day:

• Driving sales growth and sustained long-term profitability, by establishing a life-long relationship with existing and new customers.
• Securing an easy buying process from home to home, understanding and match customers’ need and expectations now and in the future.
• Implement the Customer Relations action plan and support the goals and targets given, which ensures the effective execution of our action plan, which is creating a positive experience for the customers so they will want to return and shop with us again and again.
• Ensuring the department/work area is effective and efficiently equipped at all times during trading hours for the customer and cost-efficient for the store.
• Handling complaints in an efficient, accurate and friendly way.

We want you to be a person who:

• Having background/experience in customer service and/or retail industry will be an advantage.
• Ability to priorities and organize work and the work of others in order to make the most efficient use of the time available.
• Self-reliant and motivated with a proven ability to work as part of a larger team.
• Ability to adjust the style of communication to get the message across to the receiver. Ability to communicate confidently and clearly in local(s) language and English. 
• As you work in a store, you will be working in mixture of days and placed in Surabaya, Jawa Timur.