ASSISTANT MANAGER FRONT-OF-HOUSE (AMFOH)
About Us
We are a small-scale, 4-star, resort of 12 bungalows in Pererenan, Badung, Bali. We strive to provide a consistently high level of service, comfort and facilities with a discernible attention to detail and dedicated delivery in all aspects of our guests’ experience. We are seeking a highly experienced professional to join our growing team in an Assistant Manager position for Front-of House services.
Job Overview
The AMFOH will report directly to the Management team and will directly supervise a small staff of five to deliver a high-quality, welcoming and seamless experience for guests. This role will oversee all aspects of Front-of-House, including Front Office, Reservations, basic F&B and related guest-facing services, and ensure maximum efficiencies through close management of appropriate staff services and expenses.
The successful candidate must be an experienced team-leader, be highly detail-oriented, skilled in multi-tasking and committed to customer service excellence. The AMFOH is expected to conduct their role with dedication and professionalism and ensure a smooth, productive and supportive work environment for direct reports.
This role is ideally suited to candidates seeking a live-in position in our staff accommodation quarters and carries occasional Duty Management responsibility as required.
Qualifications & Experience
- Only for People with experience in the hospitality industry
- Min. five yrs hospitality experience and three yrs in a similar role in a 4-star+ hotel / resort;
- Hold a Graduate Diploma, preferably in the field of Hospitality;
- Fluent spoken & written English & Bahasa Indonesia communication skills;
- Exceptional team-management and supervision skills, experience overseeing the implementation of standard hospitality Policies & Procedures;
- Solid experience in FO, reservation systems and OTA management on various platforms;
- Highly proficient IT skills with experience in MS Word, Excel, Power-point, Google Sheets and social media, providing technology solutions to Management as appropriate;
- Proven organisational ability and high level of initiative, maturity and problem-solving skills;
- Must be willing to work flexible hours, including holidays and weekends on a shift basis.
- Please note that F&B management experience is welcome, but not essential.
Tasks & Responsibilities
- Oversee the daily operation and smooth-running of all aspects of our Front-of-House delivery, comprising: FO, Continental Breakfast service, Mini-bar Service, Guest Relations, Concierge services, and occasional events etc.
- Oversee PMS, Res. System & POS, alongside Management and FO teams, ensuring prompt & accurate responses to inquiries and/or complaints and follow-up action / reporting;
- Lead and maximise efficiencies of relevant teams (FO, Guest Relations, Kitchen, Serving Staff) contributing to performance reviews and ongoing & consistent training practices;
- Assist Management with the development of relevant Standard Operating Procedures and ensure full understanding, training and regular updates with the relevant teams;
- Work with Management to monitor expenses ensuring maximum and efficient cost control;
- Work with relevant peers to fine-tune inventory controls, ensure regular QC, steady supplies and mutually-beneficial supplier relations;
- Ensure safety and hygiene practices are upheld by staff and with usage of equipment;
- Priority will be given to candidates seeking a live-in position. Complimentary accommodation & related expenses are offered as an additional benefit in return for occasional call-out duties in case of overnight emergencies.
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as an assistant manager?
- Do you have customer service experience?
- How much notice are you required to give your current employer?
- Are you available to travel for this role when required?
- Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
- Which of the following languages are you fluent in?