Learning and Development Telemarketing (English Speaker)
Responsibilities :
- Monitoring performance of telemarketing agents and scheduling for training and coaching session regularly
- Analyze call tracking from all agents to make sure the quality of the agent
- Identify the sales skill improvement for all telemarketing agents
- Create daily work improvement plan
- Administrative Task related to Telemarketing Department
Requirements : - Minimum Diploma Degree from any major
- Ability to speak,write and talk in English is a must
- Minimum 3 year working experience in Learning and Development
- Experienced in Customer Service/Desk Collection/Telemarketing Business as agents or team leader
- Excellent communication and coordination skills
- Detail-oriented and positive attitude
- Strong sense of responsibility and a team player
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Learning and Development Role?
- Do you have experience in a sales role?
- Do you have experience in an administration role?
- Which of the following languages are you fluent in?
- How much notice are you required to give your current employer?
- Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
Company profile
Fintopia Indonesia (PT Indonesia Fintopia Technology) is a subsidiary of Fintopia Inc.
Founded in 2015 and headquartered in Beijing, China, Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underbanked. Fintopia Inc. quickly expands across Asia with Indonesia being its second largest market by transaction volume.
Fintopia Indonesia (established in 2017), led by its product Easycash, has 11 million cumulative registered users and has provided $1 billion USD worth of consumer loans for 2 million people such as small business owners, farmers, students, and other working professionals*.
While many companies are experiencing slow growth post the pandemic, Fintopia Indonesia is bucking the trend, growing during the pandemic with portfolio quality intact - that in itself speaks volume to its big data technologies and cutting-edge machine learning algorithms.
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