Customer Service Specialist (Mandarin Speaking)

Posted 7d ago

About the job:
Handles customer inquiries, resolves issues, processes orders and returns, and provides product information. They maintain customer records, offer technical support, and recommend services. The role focuses on building relationships, ensuring customer satisfaction, collaborating with teams, and meeting performance goals to enhance customer retention.


Requirements:
• Men/Women of any age are welcome to apply.
• Capable of speaking, reading, and writing in Mandarin.
• Freshgraduates from a logistics background are welcome.
• Can operate MS Word, Excel, and PPT.
• Good personality.
• Consistent and persistent in providing the best service.
• Excellent communication skills.
 

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Employer questions

Your application will include the following questions:
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as a Customer Service Specialist?
  • Which of the following languages are you fluent in?
  • Are you available to travel for this role when required?
  • Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

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