touch lives every day

At Philips, we believe technology can be advanced and simple at the same time. Designed around the way you live and work. Technology that makes sense. This is how we touch people's lives all over the world. Whether it’s the lighting that guides people on their way home or the intelligent products people have come to love both in and outside the family. You can be part of that experience. At Philips, you'll touch lives every day.

Responsibilities:

• Support Related
  
  • Plan and execute quality and structured on-site application training for installations of CV system and ensure that the system settings are to customer’s requirements and needs in terms of application and image quality.
    
  • Plan and provide regular clinical and applications follow-up support for CV installed bases especially on strategic and reference sites to increase maximal utilisation of the capability of the system and customer satisfaction.
    
  • Work closely with Field Support Engineer on troubleshooting clinical applications related and image quality issues.
    
  • Work closely with BU manager in managing strategic, reference and collaboration sites to maximize Philips visibility and customer satisfaction, converting and training them to be Philips Advocates.
    
  • Work closely with BU Clinical Scientist in collaboration site. Take ownership in the clinical validation programme with regular follow-ups.
    
  • Conduct regular update and train-the-trainer sessions for hospitals’ radiographers in the region to ensure that they are well trained and able to get the best results from the Philips system.


• Sales Related
  
  • Support in pre-sales activities and customer interaction during customer site visits and exhibition, explaining and demonstrating the capability of the Philips solutions.
    
  • Provide knowledge, consultation and assist in developing selling strategies to Sales Managers and Channels on clinical benefits and applications.
    
  • Pro-actively provide competitive information on competitors’ product and benchmarking by analysis of competitors’ sales, marketing activities and clinical selling approaches and help prepare counter strategies.
    
  • Provide customers feedbacks on satisfaction, issues and concerns to appropriate channels.


• Channel Related
  
  • Improve the clinical knowledge of the channel application specialists and conduct train-the-trainer sessions on specialized applications for application specialists from the channels in the region.
    
  • Provide consultation to channel application specialists on clinical / application related issues.
    
  • Conduct regular update and train-the-trainer sessions for application specialists from the channels in the region.


• Quality Related
  
  • Continual self-learning and keeping abreast with new/ advance CV imaging technologies and applications
    
  • Continual initiatives to improve quality and structure of on-site application training and pre-sales activity.
    
  • Complete trainings and skills update programme assigned by the supervisor
    
  • Provide customer feedback through the appropriate channels and systems.
    
  • Liaison and feedback to BU Clinical group on product issues and improvements.
    
  • Work closely with Field Support Engineers and BU Clinical group to resolve any on-site application-related issues that cannot be resolved with current product/solution creatively.

Requirements:

• Diploma in Radiography Imaging
  
• 3-5 years in Invasive cath and angio laboratory.
  
• Having worked in commercial environment is an added advantage
  
• Good Communication and people skills
  
• Ability to work independently
  
• Have technical knowledge on x-ray and image quality principles
  
• Willingness to travel 50-70% of time

• Increase in sales due to clinical support
  
• Planning, execution and quality of on-site application training
  
• Feedback from sales, field support engineers, channels and customers
  
• Initiative actions taken to improve quality and structure of application training to customers and channels’ application specialists, and pre-sales activities
  
• Initiatives and actions taken to support strategic, reference and collaboration sites.