Advertised on 04-11-09. Application deadline on 03-12-09.
xcellink.pte.ltd is a Leading Recruitment Placement and IT Outsourcing Company. Xcellink provides Manpower and IT professionals and services to various multinationals and local corporations in both Singapore and Malaysia. It is a world of opportunities at Xcellink. We are looking at professionals like you and if you are interested in this position, join us by submitting your resume for this position. Please visit our company website at http://www.xcellinkgroup.com
License No. C670201B
Customer Service Coach / Mentor (Ref:ID)
(Jakarta Raya)
Responsibilities:
Works directly with agents to ensure quality of processes, technical diagnoses, and customer interaction leads to completely satisfied Customers
Works with other Coaches / Mentors to identify training opportunities
Ensures Customer Satisfaction mindset instilled in every agents
Ensures best practices adopted and implemented to the agent level
Participates in initiatives to reduce customer dissatisfaction, which may include accent neutralization, cultural awareness trainings, and other opportunities as they become available
Participates in design of call monitoring formats and quality standards
Attends agent training and technical debriefs to maintain technical knowledge
Requirements:
Minimum Diploma holder
Minimum 2 years of experience in customer service or helpdesk environment
Experience in a call center environment, preferably in a technical environment
Excellent oral, written and interpersonal communication skills
Exceptional listening and analytical skills
Strong knowledge of customer care processes and techniques
Demonstrated ability to work well in a team environment
Exceptional customer service skills and proven ability to perform in an unpredictable, fast-paced environment
Competitive remuneration package and excellent career prospect will be offered to the right candidate
xcellink Pte Ltd
21 Tan Quee Lan Street
#02-09 Heritage Place
Singapore 188108
Tel : 6336 4808
Fax : 6336 6887
To apply, please click on (Click here to apply) or send your resume in MS word format with a recent photograph attached directly to
XX@xcellinkgroup.com
Kindly indicate the subject as Job Title(Ref: XX/HS/080XX)
