Customer Dispatch Agent (Ref: ID)

Advertised on 04-11-09. Application deadline on 03-12-09.

xcellink.pte.ltd is a Leading Recruitment Placement and IT Outsourcing Company. Xcellink provides Manpower and IT professionals and services to various multinationals and local corporations in both Singapore and Malaysia. It is a world of opportunities at Xcellink. We are looking at professionals like you and if you are interested in this position, join us by submitting your resume for this position. Please visit our company website at http://www.xcellinkgroup.com

License No. C670201B

Customer Dispatch Agent (Ref: ID)
(Jakarta Raya)

Responsibilities:

Handle diagnosed cases from technical team and source the parts for onsite repair
Work with logistics department to deliver the required parts onsite on time, based on customer SLA
Maintain the onsite engineers’ schedules and roster
Manage the Dispatch Queue and ensure the calls are accepted and dispatched on a timely manner.
Monitor the progress of Call to repair (CTR) cases and trigger escalation whenever required.

Requirements:

Minimum Diploma holder
Minimum 2 years experience in Customer Service or Helpdesk environment
Ability to deal with conflicting schedules
Excellent oral and written communication skills
Excellent organizational and planning skills